Shipping & Delivery

Items are shipped via UPS for maximum freshness. Shipping rates are automatically calculated based on your order and location, and an estimate is available in your shopping cart before checkout. Please provide a complete address, as UPS cannot deliver to P.O. box addresses (must have street address.) If you have any questions about shipping or need assistance, please call customer service at 877-435-8882.

Orders are shipped Monday through Friday (excluding major holidays) via UPS Ground. Please allow for 2 business days preparation time prior to shipment.

Once your order has shipped, you will receive an email confirmation containing your tracking number.

 

Need assistance with placing your order? Please contact customer service at 877-435-8882

Privacy & Security

Our site uses Secure Sockets Layer (SSL) protocol that encrypts and protects personal information being transferred over the internet during the ordering process, and is only accessible by authorized employees for processing online orders. 

Lilly's respects the privacy of its customers and gift recipients. Information you provide is kept confidential and is only used to deliver orders securely, reliably and conveniently.

Lilly's does not sell, trade, or rent your personal information to others.

You may receive notifications from us about new products, features, or services that we think would interest you. If you would rather not be notified, please contact us to be removed from our customer email list.

Changes to this policy may be posted on this page from time to time. 

Terms of Service

I authorize Brooklyn Brands LLC to charge the credit card indicated in this web form, for the amount indicated therein, on today‚Äôs date. I understand that no returns, refunds or cancellations will be accepted once my order has been placed. I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company, so long as the transaction corresponds to the terms indicated in this web form. 

Returns & Replacements

If you have received an order that is not to your satisfaction, please do not hesitate to email us at orders@brooklynbrands.com.